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Noticeboard

Smear Clinic -  **The times of our drop in smear clinics are changing**

There will no longer be a clinic on a Friday morning this will be changing to a Thursday afternoon.

New times are as follows;

Tuesdays 11:30 - 12:20

Thursday 15:30 - 16:20

Privacy notice -If you have an email address, you will have had lots of messages from companies telling you about their privacy policy. As you probably know it's all to do with the new General Data Protection Regulations (GDPR) coming into force 25th May 2018.

We hold data about our patients and staff too, and we have a privacy policy too!

There is a copy of our privacy notice on our website under 'Practice Policies', and we have posters displayed in our waiting areas.

 

If you wish to opt out of your health record being shared with other health professionals see post on the Welsh Health Record (www.gprecord.wales.nhs.uk ), or to opt out of receiving text message appointment reminders and health messages, please let us know

 

Please get in touch if you have any queries.

 

BLUE BADGES

Please note that City of Cardiff Council no longer contact GPs for information concerning for discretionary applications for disabled person’s blue badge.

Applicants need to complete Form BB2

Apply online:

https://www.gov.uk/apply-blue-badge

 

Postal Address: City of Cardiff Council, Blue Badge Team,

Po Box 47, Cardiff, CF11 1QB

 

Telephone: 02920 873232 (between 9.30am – 12pm only)

 

Email: disabledbadges@cardiff.gov.uk

DENTAL HELPLINE

The telephone number for the dental helpling in 029 20 444 500

(open 24 hours a day, 7 days a week)

Please ring this number for any dental queries

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation.

This privacy notice explains why Radyr Medical Centre collects information about you, how we keep it safe and confidential and how the information may be used.

The practice complies with General Data Protection Regulations and access to medical records legislation.

A detailed privacy notice is available in surgery on request, or below.

We collect and hold data for the sole purpose of providing healthcare services to our patients. In carrying out this role we may collect information about you which helps us respond to your queries or secure specialist services. We may keep your information in written form and/or in digital form. The records may also contain more sensitive information about your health and information such as outcomes of needs assessment.

We maintain our duty of confidentiality to you always. We will only ever use or pass on information about you if others involved in your care have a genuine need for it. We will not disclose your information to any third party without your permission unless there are exceptional circumstances (i.e. life or death situations), or where the law requires information to be passed on.

Confidential patient data will be shared within the health care team at the practice, including nursing staff, admin staff, secretaries and receptionists, and with other health care professionals to whom a patient is referred. Those individuals have a professional and contractual duty of confidentiality.

A number of data sharing schemes are active locally, enabling healthcare professionals outside of the surgery to view information from your GP record, with your explicit consent, should that need arise.

We are sometimes legally obliged to disclose information about patients to relevant authorities. In these circumstances the minimum identifiable information that is essential to serve that legal purpose will be disclosed.

Radyr Medical Centre sometimes undertakes accredited research projects. Where this involves accessing identifiable patient information, we will only do so with your explicit consent of the individual and Research Ethics Committee approval.

You have the right to op-out (or object) to ways in which your information is shared, both for direct medical care purposes (such as the national NHS data sharing schemes) i.e. primary uses of your information, or for purposes other than your direct medical care so called secondary uses.

We are registered as a data controller and our registration can be viewed online

in the public register at: http://ico.org.uk/what_we_cover/register_of-data_controllers

RMC Full Privacy Notice

RMC Privacy Notice for Children

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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