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Noticeboard

COVID-19

PRESCRIPTION REQUESTS -Please use Econsult where possible for script requests. Patients will understand that the practice will now need to introduce temporary measures to reduce the risks to patients and staff.

If you need to order your repeat prescription this can be done by

  • either placing your request through the letterbox next to main entrance or prescription box situated in the entrance lobby. Please refrain from entering the main reception area. If you don't have your repeat prescription tear off slip, a request form can be accessed via our website or entrance lobby.
  • On MY HEALTH ON-LINE (MHOL) if registered to use
  • Email your request to enquiries.radyrmedical@wales.nhs.uk please provide your name, DOB, address and list of medication required.

If you usually collect your prescription from the practice, we would ask patients to consider either providing a stamped self-address envelope or stating your preferred Pharmacy for collection in order to reduce the need to attend the practice.

Smear Clinic -  **Due to the current circumstances, the practice will be suspending all smear clinics until further notice**



PRIVACY NOTICE

We hold data about our patients and staff too, and we have a privacy policy too!

There is a copy of our privacy notice on our website under 'Practice Policies', and we have posters displayed in our waiting areas.

 

If you wish to opt out of your health record being shared with other health professionals see post on the Welsh Health Record (www.gprecord.wales.nhs.uk ), or to opt out of receiving text message appointment reminders and health messages, please let us know

 

Please get in touch if you have any queries.

 

BLUE BADGES

Please note that City of Cardiff Council no longer contact GPs for information concerning for discretionary applications for disabled person’s blue badge.

Applicants need to complete Form BB2

Apply online:

https://www.gov.uk/apply-blue-badge

 

Postal Address: City of Cardiff Council, Blue Badge Team,

Po Box 47, Cardiff, CF11 1QB

 

Telephone: 02920 873232 (between 9.30am – 12pm only)

 

Email: disabledbadges@cardiff.gov.uk

DENTAL HELPLINE

The telephone number for the dental helping in 029 20 444 500

(open 24 hours a day, 7 days a week)

Please ring this number for any dental queries

Practice Management

Mrs Hannah Bird (f)

Mrs Hannah Bird joined our team as our practice manager in December 2016.  She has lots of health experience, having worked for the Cardiff University Health Board for some 10 years before her appointment in Radyr.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Responsible for making appointments for the doctors and nurses, administering repeat prescriptions and operating the switchboard.  They ensure the smooth running of surgeries and do a difficult job.  Please remember if you are sometimes kept waiting or if questions seem irritating, the receptionist is only carrying out our policies which are aimed at the smooth and efficient running of the practice.  This is especially relevant when a home visit is being requested, and the receptionist has to judge the urgency of your request.  Please notify changes of address, telephone number or personal details as soon as possible. In an emergency this can be vital.

Mrs Lucy Sainsbury

Mrs Lucy Sainsbury is the Assistant Practice Manager. She assists the Practice Manager with the running of the Practice including in particular finance due to her previous experience in accountancy. 

Lesley McDonald

Mrs Lesley McDdonald is our Office Manager.  She ensures smooth-running of the administrative systems at the practice, and supports the clinicans and practice manager with clerical matters.  She also supervises our adminstrative team.

Andrea Jones (f)

 Andrea Jones in the practice Business Manager.  She provides IT support, helps improve practice efficiency and is our GP contract lead.

 
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